FAQ
Q1: How can I get free shipping at Merivelle? A: You can automatically enjoy free standard shipping when your order subtotal reaches $59 or above. Orders below $59 will be charged a flat shipping fee of $5.99.
Q2: How long will it take to receive my order? A: Generally, orders will be shipped within 1–3 business days, and the delivery time is about 3–7 business days for US and European regions. Peak seasons and customs inspection may cause slight delays.
Q3: Can I return or exchange my purchased items? A: Yes, eligible items can be returned or exchanged within 30 days of delivery, provided that the products meet our return conditions. Hygiene products are excluded due to industry regulations.
Q4: How do I track my order? A: After your order is dispatched, we will send a tracking number to your registered email. You can check the latest logistics status on our website or the official logistics platform.
Q5: What should I do if my item is damaged or missing? A: Please contact our customer service team via email or phone within 7 days after receiving the package, and provide relevant photos and order information. We will solve your problem as soon as possible.